Returns & Refunds

We want you to love your fabric. If something is not right, we are here to help.

Eligibility

We accept return requests within 14 days of delivery. To be eligible for a return, fabric must be materially and design wise different and in its original condition. We are unable to accept returns on fabric due to the nature of our business (we cut the fabric from the roll of fabric).

How to Request a Return

To initiate a return, email us at decorachennai@gmail.com with your order number and the reason for your return. Our team will respond within 1–2 business days with return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was defective, damaged or incorrect. We recommend using a tracked shipping service as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect the returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that a partial restocking fee maybe charged and will be decided on a case by case basis.

Damaged or Incorrect Items

If you received a damaged, defective or incorrect item, please contact us within 48 hours of delivery at decorachennai@gmail.com with your order number and photographs of the item. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items

Fabric that has been cut from the roll of fabric (only applicable when whole roll of fabric is sent).
Sale or clearance items marked as final sale
Custom or made-to-order items